Experience
Selected Experience & Case Studies
Real engagements across global delivery, transformation, data platforms, and agentic AI, described without client names.
27+
Years of experience
5,000+
Professionals led (career total)
US$1B+
Portfolio managed (career total)
20+
Life sciences and healthcare accounts
750+
Peak headcount in a single portfolio
80
Countries served 24x7
Global Delivery & Managed Services
Running large, multi-country delivery organizations, and turning difficult situations around.
Scope. Led a high-performance delivery organization of 450 people serving healthcare, life sciences, telecom, retail and other sectors.
Outcome. US$25M+ in business value, year over year.
Scope. Acted as global delivery head and the prime customer contact at CXO level: gathered and understood requirements, uncovered opportunities, and developed customer service offerings for global clients.
Outcome. Customer service offerings developed for global clients, with CXO-level engagement.
Scope. Transitioned 250 data and analytics applications from a pharma customer's internal IT and set up a global RUN managed-services program, sustaining 24x7 service across 80 countries.
Outcome. Significant cost savings through outsourcing of the customer's internal IT, and round-the-clock managed services across 80 countries.
Scope. Led first-generation outsourcing for a major retail customer and set up its offshore delivery center.
Outcome. Grew to 300 people and US$10M+ in annual business value within one year.
Scope. Set up and led industrialized managed service centers. Used technical accelerators, automation, application renovation, productivity improvement and lean implementation, together with continuous service improvement and shared-services models.
Outcome. Generated 20% cost savings in the first year, and 15–20% cost savings through automation and lean practices.
Scope. Held delivery ownership and accountability for complex engagements: 50+ projects and a peak headcount of 750+ in a single portfolio. Managed escalations, turned around and recovered RED/AMBER situations, and signed off financial, technical and commercial elements.
Outcome. RED/AMBER situations turned around and recovered, with financial, technical and commercial sign-off owned end to end.
Scope. Carried peak revenue responsibility of approximately US$80M in a single portfolio. Led account management and delivery governance across 20+ life sciences and healthcare customers, covering greenfield implementations and managed services. Fostered client relationships, established contracts, and closed deals with global key accounts, while maintaining EBITDA for business viability.
Outcome. Deals closed with global key accounts and delivery governed across 20+ accounts, with EBITDA maintained for business viability.
Scope. Applied change, risk and resource management principles and designed business continuity management functions by defining and enforcing policies, processes and controls.
Outcome. Continuity, change and risk management applied across complex multi-geography delivery environments.
Transformation & Modernization
Moving legacy estates to digital platforms, across industries and countries.
Scope. Set strategic direction and aligned technology investments with business objectives to drive sustainable growth, diversify revenue streams and streamline operations for start-ups, mid-size companies and large multinationals. Defined the process roadmap and the use of new technology and digital transformation initiatives.
Outcome. More reliable and simpler business processes, with technology investment tied to growth objectives.
Scope. Led a large legacy-to-digital transformation program for a top North American telecom customer.
Outcome. Improved customer service and significantly increased revenue stream and ROI.
Scope. Led application development and maintenance, re-engineering, modernization, end-of-support migration and digital transformation programs from legacy to web to service-oriented architectures, with multi-country rollouts.
Outcome. Modernized estates for automotive and government customers in the US and Europe.
Scope. Led a global program for a leading pharma customer to integrate a CRM platform with local and global systems through a multi-country rollout.
Outcome. A CRM platform integrated with local and global systems across multiple countries.
Data, Analytics & Commercial Platforms
Building the commercial data, analytics and engagement platforms that pharma and healthcare teams run on.
Scope. Set up an end-to-end SaaS-based commercial platform (CRM, digital, data management, reporting and analytics) for large pharma customers.
Outcome. A 50% net margin through digital strategy, solution industrialization and shared services.
Scope. Set up an SMB portfolio initiative, creating tailored end-to-end SaaS-based services (CRM, omnichannel, data management, reporting and analytics) for small and mid-size businesses in pharma, healthcare and MedTech.
Outcome. Enabled smaller pharma, healthcare and MedTech companies to compete with larger pharmaceutical companies.
Scope. Led multiple data and analytics greenfield implementation programs for pharma customers, from drug pre-launch through post-launch, supporting both single-brand and multi-brand needs.
Outcome. Commercial data and analytics support across the whole launch lifecycle.
Scope. Set up omnichannel capability, commercial data platforms, BI, search analytics and analytics centers of excellence for life sciences, MedTech and telecom customers.
Outcome. Data, analytics and omnichannel capability established for life sciences, MedTech and telecom customers.
Scope. Led IT enablement of clinical and commercial pharma operations by integrating data sources such as CRM, syndicated sales data, clinical trial management, third-party logistics and marketing platforms.
Outcome. Clinical and commercial data brought together for medium to large pharma customers.
Agentic AI & Automation
Directing enterprise AI delivery in a regulated, commercial pharma setting.
Scope. Led delivery of a multi-agent commercial compliance engine, using compliance-verification and guardrail-validation agents to audit promotional assets against FDA and EMA requirements ahead of medical, legal and regulatory review.
Outcome. Review cycles reduced from 14 days to 3.
Scope. Spearheaded delivery of an agentic orchestration platform built on LangGraph that automates pre-call planning, content curation and CRM log updates for field representatives.
Outcome. Administrative effort reduced by 40% across 3,000+ field representatives.
Scope. Directed and co-architected an enterprise agentic AI and MLOps framework covering observability, continuous evaluation, vector-search optimization, semantic caching, audit trails and commercial compliance guardrails.
Outcome. A governed, observable foundation applied across a US$18M AI and data delivery portfolio.
Scope. Directed delivery of enterprise machine-learning models (XGBoost, deep learning) analyzing prescription streams and longitudinal patient data.
Outcome. Forecasts of brand-switching behavior that inform commercial-spend optimization.
Early Career & Product Engineering
The product and engineering foundation behind later delivery leadership.
Scope. Managed a global trade-management product portfolio across B2B and B2C environments and built an enterprise content distribution system from scratch, integrated with content management and other products at client premises. Acted as the single point of contact for 20+ global customers and led pre-sales and delivery revenue growth.
Outcome. Delivered and integrated across client premises, with growth in pre-sales and delivery revenue.
Scope. Managed multiple products from conception through implementation and rollout in the marketplace and B2B e-commerce networks, with EAI/EDI integration, under Six Sigma quality processes across the software lifecycle.
Outcome. Integration with 100,000 trading partners.
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